Intranet has been distributing and supporting the Verint ® Witness solutions since 1996. 

Impact 360™ Workforce Optimization 

Our portfolio of analytics-driven workforce optimization solutions includes:

  • Quality monitoring
  • TDM and IP recording
  • Speech and data analytics
  • Performance management
  • Workforce management
  • eLearning
  • Coaching
  • Customer feedback surveys

Our customers benefit from a full range of technical support and professional services provided by a local team.

 
Impact 360™ for Back-office Operations

Our workforce optimization solution designed specifically  for back-office operations and BPOs. This solution combines traditional forecasting, scheduling, and resource planning software with quality assurance and reporting, adherence, variance measurement, performance management, and training. Impact 360 for Back-office Operations can help you improve throughput, achieve your service level agreements (SLAs), retain staff, and enhance the customer experience.

Impact 360 for Back-office Operations has the ability to focus on non-voice transactions and monitor agent desktop activities. Application Analysis and Data Driven Recording modules allow operations managers to measure workload, track speed and quality of accomplishing processes, monitor proper applications usage, and capture critical transactions and data. 

Impact 360 for Back-office Operations is part of the Impact 360 Workforce Optimization Solution from Verint. 

Contact us to schedule a product presentation.